Job Description
Summit Counseling is a counseling practice with multiple counselor. We values a focus on client service and providing an excellent counseling experience that exceeds client expectations. We prioritize a culture of genuinely valuing both our employees and our clients.
We are seeking a motivated, detail-oriented, and organized individual to become the first contact between clients and our group. This is a part-time position with flexible hours. You can work on your schedule and within normal business hours. This position is ideal for graduate students in a mental health related field. Students have the potential to move into a clinical role upon graduation.
General Overview of Position
This position can be a primarily remote position provided the candidate can devote specific undivided time to fulfilling responsibilities. The option to work in office is also available as well as hybrid work.
You might expect to spend around 10-20 hours per week on this position.
Opportunities to increase time and job duties may exist and will be re-evaluated at regularly scheduled evaluations.
A typical day would look like spending 3-5 hours returning calls and emails, scheduling clients, helping clients understand their on-boarding process, and other administrative tasks in the office.
Essential Job Responsibilities:
– Create a welcome, inclusive, friendly, and helpful experience for clients
– Help create a feeling of value, importance, and respect for clients
– Generally exceed the expectations of clients by authentically caring about their experience
This sets the tone for our culture and is the essential function of our office scheduler. All other tasks are a means to meeting these goals and are listed below. We are an inclusive and affirming practice.
Secondary Job Responsibilities:
– Answering and phone calls from clients
– Responding to emails
– Answering basic questions regarding our practice
– Taking messages and asking the appropriate person when you don’t know an answer
– Being a good and validating listener
– Being detail oriented as each counselor will rely on our scheduler’s accuracy and timeliness
– Become familiar with our scheduling software and Google GSuite software tools
– Rigidly adhere to all privacy laws established by HIPAA
– Maintain appropriate professional interactions with co-workers
– Generally enjoy and respect providing a good service to people
Physical Requirements:
- Position could include constant sitting, standing and walking with frequent lifting, carrying, pushing, pulling, bending, stooping, turning and stretching.
- Visual and hearing acuity essential
Educational/Professional Requirements:
- Must hold a high school diploma or GED
- Prior experience or study in healthcare and/or office management, is preferred
- Prior experience or study in mental healthcare is highly preferred
- Must have excellent communication skills
- Must pass criminal background check